Hospitality PR 101: How to Nail that TV Interview

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By Shae Geary, Senior Communications Strategist

Working with local TV stations is a great way to promote hospitality client partners. From special events to staycation specials, hotels and destinations often produce interesting fodder for morning news programs that want to share unique local personalities and fun activities with their viewers. Getting the attention of TV producers and reporters requires the right pitch, and there’s more than one way to do it. For a chance at an on-camera spotlight, here are a few things to keep in mind:

Visuals! Movement!

One of my most memorable segments involved a reporter broadcasting from a plush hotel bed on the deck of a newly opened ocean view hotel pool. It was not only quirky and fun, but also succeeded in showing off both the hotel pool and its world-famous bedding in a way that was more visually interesting than a bed in a hotel room. TV is a visual medium, so anything that plays to the camera, whether interesting, unexpected, unusual or just bright and colorful, has a better chance of nabbing a reporter’s interest. It’s equally important for segments to have movement and activity, such as a chef cooking up a signature dish or guests playing in the pool. In your pitch, offer some ideas for the types of activities that can be featured on camera. The more likely a reporter is to visualize the segment, the better your chances of securing coverage.

Bring The Hotel to The Studio

In-studio TV appearances are a great alternative when a TV station can’t come to you. In your pitch, offer ideas for bringing a destination experience to the studio. We recently had success working with a local TV station to promote a romantic sunset beach picnic program. The picnic scene was recreated on the studio’s back lot and paired with a live chef’s demonstration of making an easy, aphrodisiac inspired salad. It was a pretty close second to actually doing the segment on the beach and succeeded in conveying the program’s dreamy, coastal vibe.

Exclusive Access

Viewers love to go behind the scenes, so seize the day when the opportunity arises. To generate excitement and positive community buzz for a new TV show filmed in Oceanside, (one of our destination client partners), we invited a local reporter to spend a day on-set with special access to wardrobe, props, cast trailers and show producers. The segments were a hit because the audience was able to experience the show from a perspective usually limited to cast and crew. For a hotel client, ideas for segments could include access to an exclusive Presidential Suite or over-the-top guest experience.

Partnerships

If a hospitality client partner doesn’t have a particularly compelling story to tell, all is not lost! Linking up with complementary non-profits or local businesses can be just the ticket for nabbing some airtime. A good example is the recent partnership between Cape Rey Carlsbad resort and Project Mermaid. The ocean view hotel pool was the perfect backdrop for a live TV remote that highlighted special mermaid photo sessions, where a local TV personality joined in on the fun. The project helps raise money for ocean conservation, a cause also supported by the hotel. In each segment, the hotel was identified by beautiful shots of the pool and surrounding coastal view. The TV segments drew huge interest, as did social media posts from the shoot.

If you are looking to get your business on TV, let us help! We’d love to chat, so give us a call or visit us here.

The Buzz About B Corps – Why You Should Care

Photo Credit: B Corporation https://www.bcorporation.net/
Photo Credit: B Corporation https://www.bcorporation.net/

By Kat Beaulieu, Communications Strategist

Remember when you were back in business class and it first dawned on you that the system is rigged against people who want to do good AND make money? I do. It was one of those “Wait – what?” moments where I felt another shred of my ignorance/innocence slipping away.

My big “a-ha, well-duh” moment followed this obvious nugget of truth: corporations are legally obligated to make money for their shareholders, so their decision-making is necessarily driven by profit. Non-profits on the other hand, are legally forbidden from making a profit, so they’re actually discouraged from creating wealth for their employees.

In my own selfish way, I remember thinking my choices were to either embrace a life of poverty working for a non-profit, or cobble together some financial comfort by turning a blind eye to some of my ideals and working for the big, bad corporation. I suppose I’d had enough of the starving student scene and a martyr I am not, so off to the corporate world I went.

I’m certain I wasn’t the only person faced with this decision, and fortunately there are some smarter and more committed people than me who have been working to change the system, so that now (since 2010 in Maryland and now in 30 U.S. states and the District of Columbia), there IS an alternative to choosing between non-profit or for-profit. It’s called a benefit corporation, or B Corp, and it is both shaping and shaking up how business, employee recruitment and consumer spending are going to look in the near future. Why? Because Y and Z.

Generations Y and Z, that is. Unlike prior generations, Y and Z haven’t had to sever that part of their conscience that chooses between “good” non-profit and “evil” for-profit, because they’ve grown up with companies like Patagonia, Ben & Jerry’s and Seventh Generation showing us that companies can be both for-profit and good. That’s exactly what B Corps are – they are people using business as a force for good™. They have shareholders, but they’re not exclusively tied to them—they’re also legally obligated to serve their mission, which can be anything from delivering shoes to third-world children to achieving world peace.

 

The B Corp movement is one of the most important of our lifetime, built on the simple fact that business impacts and serves more than just shareholders—it has an equal responsibility to the community and to the planet.

Rose Marcario, CEO of Patagonia

 

Y and Z can choose to give their money and their brains to “good” companies, and that’s exactly what they’re doing. What this means for traditional corporations is that in order to remain competitive for Y and Z’s brains and share of wallet, they’re going to have to start upping the ante in terms of the “good” they’re doing inside and outside of the organization. And these are the stories that need to take priority in press releases. These are the stories that are going to capture media attention, get shared on social media, and ultimately drive Y and Z’s choices.

Why (or Y) is this important? Because Ys, whom we define as those ages 18-34 in 2015, now number 75.4 million, surpassing the 74.9 million Baby Boomers (ages 51-69) in the US.

Are you panicked yet? You should be! The B Corps are coming and if your PR strategy has been focused exclusively on profits and growth, it’s time to change tactics. Talk up the great initiatives your employees have been collaborating with non-profits on, and the positive impact your organization has had on your community. Turn your eyes to measure the social good you’ve achieved each quarter, rather than earnings alone.

So whose wallet and brains is your organization targeting and what mediums are you using to get those stories out? Is it time to YZ up?

Kat Beaulieu would love to repent for some of her ideal-stomping past and help you craft a YZ targeted communications strategy that profiles the social good you’ve been up to. Get in touch.

Don’t Be Guilty of the Two Worst PR Writing Habits

By: President, Julie Wright

Twitter: @juliewright

If I read another Tweet, Facebook post or quote in a press release that starts with “We are excited…,” I’m going to shoot myself.

There’s only one person in the world who is excited by your excitement, and that’s your mom.

What I need to know is why I should care. Why is this at least interesting to me?

Call it WIFM (What’s In It For Me) or just common sense, but your communication—be it 140 characters, a 10-minute speech or an entire campaign—must meet some basic need in your target audience for it to be effective.

The only sin worse than “We are excited…” or “We are pleased…” in a press release quote is to open your release with the awesomely redundant lede, “XYZ Company announces today that…”

A press release is an announcement so it’s quite unnecessary, Captain Obvious, to tell the reader you’re announcing something. That is assumed. Seeing this laziness makes me want to put a stick in my eye.

What if every press release followed this mundane structure? Then, I beg you, put two sticks in my eyes. (I’m sure journalists who look at hundreds of press releases each day feel the same way. If you’re a journalist, I’d love to hear your press release beefs in the comments section below!)

Sadly, a search of PRWeb’s news feed showed over 20 releases with quotes containing “We are pleased…” in just one day!

These are the bane of even mediocre, let alone good, PR writing.

So fight the urge to boast.

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Add a touch of creativity to stand out.

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And avoid stating the obvious.

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How can you avoid these writing traps? First, just try harder and think before you write!

If you are stumped, an easy fix is to pay attention to the verbs. They are the most important element of speech in your communications. What is the action you are announcing? Winning an award, reporting financials, signing a major contract, acquiring a company, advancing a cure for cancer?

Replace “announce” with that action so that the lede is focused on the newsworthy action.

Here’s another essential writing tip: Always put your audience’s needs first. This is the first commandment of good communication. And when you live by it, you’ll avoid the sin of self-serving excitement—a.k.a. press release masturbation.

Put your audience’s pleasure ahead of your own if you want a loving and lasting relationship with your target market.

This is particularly helpful when you must write about events of questionable newsworthiness but great C-suite excitement. These include industry awards, new executive hires or partnerships.

Try applying these strategies:

  • Does your news meet an emotional need in your customer? Share it in a way that makes them feel good or better. “Even Grumpy Cat nearly broke a smile when he learned about our Super Duper industry award!”
  • Tweeting about a new CEO? Rather than “Our company is excited to welcome…” try engaging your followers to welcome her. “What do you want new CEO Juanita Doe to know about our products and service? #welcomejuanita.” Share responses and show your new CEO that the company’s social media network is a source of important feedback and input from customers and employees.
  • Did you win an award thanks to the support of your loyal customers or the work of your dedicated employees? Make that your message and instead of saying “we are excited,” try “we are grateful.”

Instead of a one-off post about the award on social media, plan a series of posts over a few weeks that profile an employee or a customer who contributed to your success. Create a campaign to raise awareness about the honor as well as grow your community and build goodwill with your most important stakeholders.

This could work for a tech company’s Most Innovative Product award or a resort’s success in reaching #1 on TripAdvisor. Who helped you get there?

What creative or strategic approaches have you had success with?

Sometimes the challenge is convincing decision makers at your client or company that being engaging and interesting is more important and productive than chest beating. Ask them to share the news with mothers and then with their teenage kids. Somewhere between those two extremes is the true indicator of whether anyone cares.

I will concede there are times when your audience may be just as excited about some news as you are, and it’s valid to share in that. A San Diego company might Tweet, “We’re excited that the San Diego Chargers are going to Super Bowl.” That would be legitimately exciting to people in the local market.

Just resist the urge to Tweet, post or speak like a cheerleader—particularly if you’re cheering for yourself—unless conditions really call for a cheerleader.

And never, under any circumstances, announce an announcement. Announce your news.

PR Firms Are More Than Earned Media

PR firms looked a lot different a few years ago than they do today. Agencies were siloed and CMOs would sometimes spread their work across three or four different firms. Ad agencies, digital shops and PR firms all had different capabilities. And to be honest, some are still doing it that way today.

For many years, (W)right On Communications considered itself a PR firm.

funnelOver the years, we added video and graphic design capabilities, but PR was our bread and butter. Five or 10 years ago, that ‘siloed’ model worked for us. Back then, PR professionals focused on traditional PR strategies and measured earned media based on advertising value equivalencies (AVEs). PR work was largely focused on the top of the marketing funnel (awareness) and not focused enough at the bottom (action). Back then, communications often happened in a vacuum. Today, the lines are blurred.

Savvy PR Firms Today

Savvy PR experts recognize that they need to focus on ROI for client partners and help advance their business in proven, “bottom of the funnel” ways. We take our client partners’ bottom lines seriously, from leveraging our AMEC certification in measurement and evaluation, to integrating ourselves as a full-spectrum communications agency. We’ve blended PR with other marketing and communication strategies to address an array of needs and drive powerful outcomes from multiple outputs.

From media integrations with local broadcast news outlets to social media campaigns to engage and build communities, (W)right On Communications has a diverse toolbox to call upon for client partners.

We’ve always said, “Media hits are not a communications strategy.”

PR professionals need to know how paid social media ads, inbound or content marketing, paid advertising, social media for customer service, community partnerships, earned media, and native content all tie together. It’s important to take a holistic, unified approach allows for more meaningful campaigns, better measurement and, most importantly, greater success.

Want to learn more about how WOC rocks client partner projects with a unified approach? Check out WrightOnComm.com or drop us a line at info@wrightoncomm.com.

How To Get More Done With Less Stress

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By: President, Julie Wright

Twitter: @juliewright

Delays are expensive. B2B marketers know this! When a product launch is pushed back, potential revenue is lost. When a prospect’s purchasing decision drags on, that’s money your company isn’t putting in the bank. So, yes, time is money.

That’s why the team at (W)right On Communications prizes productivity—so much so that we wrote an e-book full of tips for being more productive to share what we know. It’s called “How to Get 30% More Productivity from your Team in 30 Days.”

Public relations and marketing agencies are environments where time is an extremely perishable commodity. Like many professional services companies and consultants, we charge for our expertise but bill by the unit of time. As our colleague’s coffee mug states, “You have as many hours in a day as Beyoncé.” And that is the truth. It is what you do with that time that sets you apart.

So, to achieve the highest public relations and marketing communications ROI for our clients, we’ve found ways to get more done in less time and make sure that time is never wasted—ours and our clients. (Internally, this is known as our GSD philosophy.)

Here’s some data on why productivity matters:

  • 28% of the average office worker’s day is spent focused on unnecessary distractions.
  • 27% of office workers feel disorganized. (And an equal number must be lying or in denial!)
  • Over 30 hours a month are spent in unproductive meetings.

I can think of several people in my professional network who are so busy attending meetings that they’re not available to advance their real work (that’s where consultants like us can come to the rescue to take ownership of key projects and keep them moving on time and on budget).

For this post, I am going to focus on prioritization because it is essential to productivity.

You will get a ton more done in your day if you don’t overthink prioritization and instead make it a simple, no-judgment habit. In other words, make prioritization a no brainer. It’s easier than you might think.

Start by creating categories of work. Come up with three to five buckets for your tasks. Now prioritize those. The highest ranked should be the task that is most aligned with revenue or profits. What part of your daily work most impacts your company’s bottom line or your team’s goals?

You’ll be torn between two types of activities: those that drive short-term rewards and are very deadline oriented and those that drive longer-term performance and are not deadline-driven. It’s this second group typically has a much larger impact on your performance, your team’s or your company’s but falls by the wayside when the urgent gets all of your attention.

This is the tension between the urgent and the important that is a fact of business life.

But business is all about creating efficient systems. So set a policy for yourself to make handling these conflicting priorities a no-brainer. For example, plan to always prioritize 2 or 3 daily tasks from the urgent bucket and 1 to 2 from the important bucket every day. And if you’re not getting to the important task after three days, move it to the top of your list.

This blog post is a perfect example of that. Writing it is not urgent to my business today, but long-term it is very important to my business. Because of that I have prioritized it ahead of some client and other agency management tasks.

If a client called me right now with a crisis or urgent request that would become my immediate priority – prioritization needs to be somewhat fluid. What I like about this approach is that it brings a sense of order to the chaos which makes me feel better about my crazed work life and more in control of it.

Once you have prioritized the type of work you do every day and determine a policy for managing the urgent and the important, schedule five to 10 minutes at the start and end of every day to update and categorize your work.

The beauty of this is that each morning you can look at the day’s demands in a relaxed state of mind no matter how much work greets you. Give each task a category, rank your categories and then rank your tasks. Voila. There’s your list. You might choose to do this at the end of the day only so that your list is there for you each morning and you get the satisfaction of hitting the ground running—whatever makes prioritization easier for you.

I also like this morning ritual because it allows me to start the day feeling a sense of immediate accomplishment. (See our tip for Day 1 in “How to Get 30% More Productivity from your Team in 30 Days.”)

Do this prioritization process first thing before you even look at your email. You can look at your email later and make adjustments as needed. (See Day 2 for ways to minimize email distractions.)

 

A tool that I’ve been using is Todoist. I can easily move tasks around, assign or change due dates or create and schedule recurring tasks. Plus I can color code my priorities. The Todoist mobile app is especially handy for capturing action items during client meetings.

Despite all of my best efforts, there are too many days where I don’t even get to my to-do list. While we have identified and adopted many methods at (W)right On Communications for increasing our productivity, we’re always open to new and better ideas. Please feel free to comment and share ways you tackle your to do list!

Five Tips for Sparking Creativity

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By Communications Coordinator, Kara DeMent

Twitter: @KaraDeMent_

As a PR professional, it’s critical to be creative. Campaigns can live or die based on an idea.

But I have a confession to make: sometimes I struggle with creativity.

Creative ideas seem to come naturally for some of my colleagues, so it makes me anxious and nervous when I’m not producing them. I enjoy art, dance and writing; which are all creative activities, so why do I struggle so much with getting my own creative juices flowing?

Can you relate?

It turns out, a lot of PR professionals feel the same way. After digesting a copious amount of advice and best practices, I’ve learned five great tips for saying “goodbye” to those anxiety-filled creative blocks.

  1. Draw something – give your left brain a break and doodle! The right side of your brain is more visually oriented, so doodling can help “rev up” your creative engine. Drawing helps you relax and gives your analytical brain a break.
  2. Think outside the box – try viewing things from a different perspective. Think like your client, co-worker or audiences. Put yourself in their shoes. What do they like? What are their motivations? What’s in it for them? What’s the big picture? You never know what you might discover!
  3. Change your environment – move your creative thinking outside, to a coffee shop, or to a quiet room. Small changes can make a big difference. For example, the people watching & soft hum of noises at your local coffee shop may give you a different perspective than the office. In fact, Hollywood’s most successful writers often work at Chateau Marmont just for the inspiration. So, get out there and discover what makes you inspired!
  4. Take a break – step away from whatever project you’re working on and take a moment to collect and conquer. Sometimes a brisk walk and some fresh air can make a big difference.
  5. When in doubt, read! – read articles, blogs, and newsletters that you wouldn’t normally to give you different tips and perspectives.

Whether you’re brainstorming your next big strategy or social media campaign, consider these tips to tap into your creative side. If you’re still struggling with creativity, tap into ours! Feel free to contact us at info@wrightoncomm.com.