When I learned to fly, my instructor beat into my head a simple phrase: “Aviate. Navigate. Communicate.” The idea is simple but powerful. First, not yet role modeling the avoidance of handshakes let alone practicing social distancing. Or our Vice President prioritizing the lavishing of praise on our President versus using all of his precious communication…
read moreWe developed these communications tips for coping with COVID-19 crisis after recognizing the classic stages of grief in our clients' and our own responses to the COVID-19 pandemic. Whether you're a communicator, an executive in a decision-making role or a citizen trying to do your part, we all need to get from Denial to Acceptance…
read moreHow many times did you check your favorite social media channels today? I’m willing to bet it’s definitely more than one, and if you’re anything like the average person, it’s probably more around 14 – and that’s just
read moreIf you’re at the center of a crisis when one hits, like it did April 15 when two bombs killed and maimed spectators and participants at the Boston Marathon, make this your mantra: Communicate early. Communicate often. And communicate accurately. Communicating early, when facts are still coming in and very little can be confirmed or…
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