5 Habit-forming Podcasts for PR Pros

Podcasts for PR pros

By Julie Wright —President
Twitter: @juliewright

If you’re a communicator today, that means you’re also an information junkie. What choice is there? If you don’t keep an eye on social media algorithm changes, newsroom shuffles and the next big thing, your next campaign could miss its mark.

Podcasts can make it a lot easier for PR professionals to keep up. While you’re driving, commuting or walking the dog, here are five fascinating podcasts for PR pros that you can queue up in your favorite podcast app to stay ahead of the curve or at least keep pace with the shifting media and digital landscape.

1. HowSound: The Backstory to Great Radio Storytelling

Why is HowSound worth a listen for PR pros? Because it’s all about great storytelling, and all great PR campaigns must start with a story worth telling and well told. HowSound digs into the stories that leave you parked in your garage waiting for their conclusion. It also shares the choices radio reporters and podcasters make to more deeply engage the listener. In short, it’s an opportunity to hone your own craft as a storyteller.

Tune in to episodes like “The Value of a Sympathetic Character,” which goes behind the scenes on the popular Heaven’s Gate podcast. Or “Don’t Write. Tell” which explains how a Planet Money reporter made a story on flood insurance memorable.

2. Social Media Marketing Podcast 

Each episode of the Social Media Marketing podcast is a deep dive into a topic related to—you guessed it—social media marketing and explored through host Michael Stelzner’s interviews with experts. The information is always up to the minute and insightful. As a podcast for PR pros, it will help you make the most of the social and digital tools available for your storytelling.  Stelzner, of Social Media Examiner, and his guests are generous with their knowledge. I really enjoyed listening to Sue B. Zimmerman’s interview last month on “Instagram Stories: How Business Can Make the Most of Stories.”

3. How I Communicated That from PRSA

I’ve only listened to the first two episodes of this podcast for PR pros that launched on the PRSA Member app in February, but I have high hopes for it. Its public debut on the PRSA website is expected in April. The first episode featured career advancement insights from a recruiter and the March episode featured a communications leader from the prestigious Cleveland Clinic on the changing role and expectations of her department. April’s episode features a Chipotle executive speaking on reputation management. How I Communicated That promises listeners “real world experiences that help communications professionals hone their skills amidst a rapidly changing environment.”

4. 2Bobs: Conversations on the Art of Creative Entrepreneurship

David C. Baker and Blair Enns are the only voices you’ll hear in the 2Bobs podcast, but for PR and other creative agency principals, CAUTION! 2Bobs can become habit forming. Baker and Enns mine their experiences as agency consultants and conduct incredibly open, frank conversations about the agency business. Take, for instance, this episode titled “How to Drive Your Employees Bat Sh*t Crazy.” (I, of course, have never done that to any of my employees, at least never more than one a week.)

5. Honorable Mentions

I’ve got so many favorite podcasts that my fifth pick is a bit of a cheat because I’ve turned it into a grab bag of favorites that are loosely connected to communications, media and PR specifically. However, here’s my take: as I stated off the top, to be a communicator today means being an information junkie, and that often means a lot of information is competing for your attention in a swipe-left, 280-character world. So, these podcasts are an opportunity to immerse yourself in a topic or a story as opposed to your constant multitasking. Think of these as a meditation or the equivalent of a Sunday Times long read.

Let’s start with Criminal with host Phoebe Judge. It rarely disappoints. The recent episode, “Cold Case,” I found mildly interesting until around the 24th minute at which point I was hooked for the last 10. Check it out if you enjoy a little true crime or mystery. Phoebe’s voice is the crème brulee of podcasting. Listen and you’ll understand.

The podcast Reveal which is a co-production between PRX and the Center for Investigative Reporting is always engrossing. Their episode on Silicon Valley and diversity creatively tackled the subject of gender and race in tech company leadership ranks. They did it by assembling a choir and contrasting a chorus that proportionately represented each gender and demographic. So, you could hear the small number of female voices/CEOs counterpointed against the large male chorus/CEOs or the near solo-sounding voices of African-American singers/CEOs contrasted with growing choruses representing Asian, Hispanic and white singers/CEOs. I suppose you have to hear it to appreciate its genius.

But tune in if just to listen to corporate spokespeople trying their best to cope with uncomfortable questions about issues like diversity, pay equity among female engineers at Google or Tesla’s safety record in its plant.

Hidden Brain with Shankar Vedantam uses science and storytelling to reveal the unconscious patterns that drive human behavior, choices and relationships. It’s always thought-provoking and often applies to the art and science of strategic communications.

I’ll save some of my other favorites for a future blog post. But if you’re not already listening to these podcasts for PR pros, you’re missing out and quite possibly falling behind! Let me know what podcasts you think we’re missing! Shoot me a note on Twitter at @juliewright.

(W)right On Launches “The Strategist”

The Strategist Newsletter

The first quarter of 2018 was a roller-coaster ride for communicators grappling with Facebook’s big changes and PR troubles. We’ve strapped in and are waiting to see where its twists and turns take us next. But, in the meantime, Facebook gave us a timely topic for the first issue of our new publication, The Strategist newsletter.

Get our newsletter to stay in the know

(W)right On Communications launched The Strategist newsletter as a service to clients and friends last week. It’s a bite-sized serving of what’s new, now and next in communications.

Each issue, we tackle a subject of big-time interest to brands and communicators. We share our own professional experiences, links to the best articles from our industry reading and relevant content from our own writings and presentations.

So, we invite you to subscribe to the The Strategist newsletter. You’ll also find the subscription pop-up window here on our website.

Read our inaugural issue

In case you missed it, we’ve provided a link to our first issue here.

In it, we shared a roundup of recommended reading on Facebook. These include:

WOC Strategist newsletter

Our team manages multiple Facebook pages for our clients. And it has been an interesting time. Our experience has shown that Facebook’s changes are beneficial to businesses and nonprofits who have cultivated dedicated local followings. When page managers engage their followers with “throwbacks,” heartfelt content and smart boosting and targeting, Facebook is an incredibly productive platform.

We would love to hear your feedback

Please drop us a line. Let us know what kind of content you’d like to see tackled in a future issue of The Strategist.  Send your requests to editor@wrightoncomm.com. We’d love to hear from you!

(W)right On Communications Best of 2017! #GSD

By Julie Wright —President
Twitter: @juliewright

I’m excited to see what 2018 holds for (W)right On Communications, but when I look back on 2017, I’m awed by all that our growing agency achieved! As we like to say here, we GSD–got “stuff” done! But more than that, we made stuff happen, and that’s how we measure success. Here’s a quick glimpse at the events that made a difference in 2017 from where I sit.

Epic Team Outing to Kick Off the Year

JANUARY: We started 2017 off on the right foot with a trip to Universal Studios to bring our hard-working team together for a fun outing. There was just one little challenge: the torrential rain. Talk about team building. Wearing our ponchos like super heroes, we braved the storm and had a blast. The day left us soaked with memories.

In January, we also celebrated Chance Shay’s promotion to Practice Area Director overseeing the agency’s dedicated B2B & Technology Public Relations practice and Land Development PR & Community Outreach practice. With eight years of strategic communications experience, Chance continues to make significant contributions to (W)right On Communications and 2017 was no exception.

Talking PR Measurement in Miami

FEBRUARY: PR measurement was something we continued to invest in throughout 2017. Attending the Ragan PR Measurement Conference in Miami Feb. 1-2 allowed me to hear from industry veterans, academics and PR leaders from MuckRack, Google, IBM and Spirit Airlines–to name just a few of the great speakers.

Ragan’s 2018 PR Measurement Conference is in San Diego Feb. 20 and 21. If you’re interested in staying on top of the latest in PR measurement trends, tech and best practices, it’s not too late to register here.

Launched “Thoughtful Thursdays”—WOC’s Internal Professional Development Series

MARCH: We launched our “Thoughtful Thursdays” in March. These were one-hour professional development workshops that brought our team together (in-person and via our web-conferencing tech) to learn the latest in PR measurement, media interviewing, social media advertising, integrated strategic campaigns, leading effective meetings and more. Sessions were led by Chance Shay, Kara DeMent and me. I really enjoyed these mornings and now look forward to our 2018 series.

Adding Media Integration Services

APRIL: We added media integration services to our agency public relations services. Unlike traditional publicity, media integration opportunities are paid, not earned, opportunities. They can feature your product or service as part of a national, regional or local news or lifestyle program and will often include a lead generation component. Media integration works extremely well for products that are experiential like a resort or destination, and our hospitality public relations practice and its client partners have made good use of media integration since the service launched.

Opening WOC’s Downtown L.A. Office

MAY: We took a space on the 35th floor of the Gas Tower in the Banker’s Hill area of downtown Los Angeles. Our convenient base in L.A. makes it easier for the team to meet with clients and media plus opens the door to new relationships. Personally, I love my Pacific Surfliner trips up and down the Southern California coast plus exploring all that downtown L.A. offers like the sights and flavors of Grand Central Market.

Taking the PR Measurement Conversation Global

JUNE: Grant and I traveled to Bangkok to attend the AMEC Global Summit on Measurement and annual awards dinner. The conference attracted communicators, media researchers and evaluation experts from across Europe and Southeast Asia. One of the highlights for me was meeting Professor Jim Macnamara in person. Somehow, I had the good fortune to sit next to him throughout the two-day conference. As the author of all the textbooks I studied on PR measurement, I was thrilled to meet him in person and hear about his latest projects firsthand.

A New WOC Strategist as Sweet as She is Swedish

JULY: Sandra Wellhausen joined our team this summer, and it felt like we’d found the missing bolt in an Ikea Billy bookcase box!

Nothing Eclipsed August

AUGUST: Pardon the pun, but a lot of effort went into seeing this major solar event. Being able to enjoy it with friends and family was the result of a great team supporting our (W)right On client partners and operations.

Peak Mindfulness

SEPTEMBER: It was a month of mindfulness for WOC with everyone at the agency focused on major client projects from a video for the City of San Diego’s energy efficiency programs to the grand opening of the University of Redlands’ new San Diego campus. Speaking of universities, our friends at the College of Business Administration at CSUSM had Grant and I in to speak to students during their “In the Executive’s Chair” class. But peak mindfulness (you’re expecting puns, now, I hope?) occurred as Shae Geary and I attended the Yosemite Wellness Retreat Weekend hosted by client partner Tenaya Lodge. We hiked Sentinel Dome stopping for yoga as we started off and once we summited. It was out of this world. Check out the link for their 2018 wellness weekend dates!

Are You Guys Dressing Up for Halloween? Of Course.

OCTOBER: It was another fun Halloween at (W)right On’s San Diego office.

Keeping the Creative Visual Communications Flowing

NOVEMBER: We were grateful that KeAsha Rogers joined our team bringing her graphic and digital design skills and passion to benefit our client partners. She had to hit the ground running as we were full-tilt in a sprint ourselves to launch a rebrand for one of our nonprofit client partners. (KeAsha, 16-hour days aren’t the norm—we swear!)

Making a Difference for a Major Nonprofit Client Partner

DECEMBER: December was the debut of Radiant Health Centers, a rebrand for AIDS Services Foundation Orange County which had been providing HIV testing, prevention and education services and comprehensive social services for 32 years. The nonprofit’s leadership saw the need to offer broader services to Orange County’s most vulnerable LGBT community members. Their launch event was a rousing success, and it was a proud moment for the entire (W)right On team. We have had the good fortune of helping many nonprofit clients over the years, but the courage and vision of Radiant Health Centers’ leadership and supporters have really touched and inspired us.

Not to be overlooked, we celebrated Kara DeMent’s promotion from Communications Coordinator to Communications Strategist in December.

What’s in Store for 2018?

We have so much planned for this year, but at (W)right On Communications, we like to take stock of our achievements and not gloss over the high points we hit in 2017.

2018 will mark a very significant milestone in the agency’s history. And to celebrate it, we’re working on exciting plans that will continue our growth, our ability to produce wins for our client partners and opportunities for our team members to grow and achieve. Stay tuned!

 

When Your Passion is Contagious, it Spreads

Contagious passion

By Julie Wright —President

Twitter: @juliewright

Passion is an awesome thing. It gives you the drive needed to push past obstacles and embrace challenges. But passion alone isn’t enough.

To succeed as a strategic communicator, you need what the (W)right On Communications team calls contagious passion. Contagious passion is one of our core values. Why?

Because, if your passion for your client, pitch or charitable cause doesn’t infect others, you can’t advance it. With earned media, shared media and word of mouth driving more brand connections than paid strategies today, contagious passion is essential to your success as a communicator.

Any trending hashtag is a symptom of an outbreak of shared passion across the Twittersphere. It signifies that thousands of people are fired up about this Sunday’s game or the most recent national “holiday” celebrating chocolate eclairs or brandied fruit.

Similarly, a long string of comments on a Facebook post will raise a post’s visibility on the platform. In a way, the Facebook algorithm is fueled by contagious passion. But to achieve that kind of engagement you’ve got to develop content that contains an idea, concept or image people can connect to emotionally. Without that shared feeling, there’s no reason to care and without a reason to care, there’s no motivation to act. Which means failure.

I have a friend who has a contagious passion for slowing climate change. When she tells me about a book she encountered that examines the top 100 solutions for reversing global warming and what it taught her, it’s not long before I’m downloading my own copy of Project Drawdown and telling others about it. In a matter of 24 hours, I’ve infected three other people with this book’s intriguing research and ideas.

I’ve been thinking about our agency culture and the importance of our values, like contagious passion, because we added a new team member a few months ago. During the interview process and since joining the team, she has made it clear that she has a passion for communications, for her clients and for the work we do at (W)right On Communications.

Her client partners have quickly taken to her because they can see, and more importantly feel, that she cares about their organizations and achieving results for them. Her fast start has been remarkable but no accident. She brought the passion and infected others with it.

Think about the last time you were in a meeting where someone renewed your enthusiasm for a project or won you over to their vision or idea. I guarantee you that their contagious enthusiasm played a big part, and you probably applied yourself to the task with more gusto because you were inspired by it.

You can fake passion, but it’s hard to fake a contagious passion. If your words don’t align with your body language—animated gestures, leaning forward, maintaining eye contact—people won’t pick up on what you’re putting out. If your heart isn’t in it, then your passion won’t feel authentic to others or move them. Most importantly, it won’t fulfill you.

And that’s important. You should love what you do, care deeply about what you’re communicating and be invested in the success of your idea, client or team.

That passion motivates you to excel, to learn all that you can about your client or craft and to challenge yourself to grow and reach mastery.

We all encounter wet blankets in our work life. People who are genetic anomalies and immune to passion. They’re a bummer to work with or for, of course, and probably don’t understand why no one listens to their ideas or wants to go to lunch with them. Think Eeyore.

Those people are probably just in the wrong job or career. Or they’ve given up and lost their mojo.

For others who love what they do but struggle to muster a contagious passion, the cause can often be their own fear and insecurities. They’ve put a wall around their passion because they’re afraid to be wrong, to fail or to show that they don’t know something they should.

For your passion to be contagious, you need to get in touch with it. What excites you? What’s worth sticking your neck out for?

If you have a contagious passion for a hobby or a sports team, invest the same zeal into your client’s business or your employer’s industry to find the joy. It’s possible. Often, the more you invest yourself in a topic, the more exciting it becomes. It’s the difference between the college courses you had to take in your first year and those you chose to take in your senior year.

In the same way that smiling can make you feel better, choosing to find the joy can make you feel the passion. The cart doesn’t always have to follow the horse. The main point is to find it, feel it and spread it to others.

We spend a lot of time blogging here about communication strategies and tactics, but communication success starts with passion and the ability to make others care. What goes around comes around, and contagious passion is no exception. I hope you’ve felt mine and that this post leaves you a little more stoked to make the most of your work whatever it may be!

 

Scaramucci’s Top 5 Fails as a Professional Communicator

strategy is choosing what not to do

strategy is choosing what not to do

By Julie Wright —President

Twitter: @juliewright

If any good comes from Anthony Scaramucci’s 10 days as White House director of communications, I hope it’s the realization that being a professional communicator is no cakewalk and, truly, best left to people who have invested their careers in the profession.

Just as it’s easy to quarterback an NFL team from behind your TV remote, it’s easy to watch a White House press briefing and offer your take on messaging, delivery or timing.

The Mooch was more than a modern-day Icarus who flew too close to the sun – or some other fiery orange orb. He was someone who underestimated how hard good, strategic communication is and how costly and unforgiving bad communication is.

I’ve said it before: there are no shortcuts to PR glory.

The following is a list of cardinal communications sins Scaramucci committed in his short-lived career in strategic communications.

1. Having no communications strategy.

What was the strategy?

Based on the sound bites in the first few days, it was hard to tell. Guess what? You can’t communicate successfully without a solid communication strategy that has the buy-in of your team and client or boss. Scaramucci did submit a communications plan, shared by CNN here (thanks to my former boss, Della Smith, for sharing this link), but it is more of a lengthy memo full of platitudes and commandments that are far easier to promise than they are to deliver. And, again, there’s no overarching strategy. It’s a tactical plan and glorified to-do list for Scaramucci and hardly something a professional communicator would recognize.

The strategy should be based on research and data to support clear and measurable objectives. Ultimately, the strategy guides your decisions and ensures that you’re speaking via the right channels with the right messages to reach the right audiences.

The Mooch opened his kimono to the New Yorker. Not exactly the publication read by the President’s base. His approach showed he was communicating to an audience of one and, to be fair, his communications plan did say that “Comms is a Customer Service Operation—POTUS is the Number One Customer.” However, making the boss happy is not a viable communications strategy.

2. Asking questions without knowing the answers

Professional communicators know that you do not ask questions to which you don’t know the answers. You do your research.

Why? Because credibility is as perishable as a bowl of fresh guacamole at the company picnic.

Professional communicators will often put a five- or 10-minute time delay on their email outbox. They’ll read and re-read an important Tweet before they push it out.

They do this in the same way that they wouldn’t walk into a press briefing without knowing exactly what questions to expect and preparing for them, like his former boss recently did in a press briefing where he was asked about Hezbollah.

So, that’s why a professional communicator would not toss out a Tweet like Scaramucci did accusing the White House chief of staff of leaking Scaramucci’s financial disclosure statement. That document was requested by a reporter and it was released 30 days after Scaramucci had been appointed to the Import-Export Bank as its chief strategy officer in late June.

Professional communicators base their communications on research and data. These elements inform your strategy so that by the time you’re actually communicating, it’s on a solid platform that you can feel confident will produce the desired results. You don’t wing it.

3. Not realizing that nothing is off the record.

OK, first, was The New Yorker interview off the record at all? The reporter says Scaramucci never requested that it be, but later Scaramucci implied he thought it was.

Regardless, the first and last rule of expert media training is that nothing is off the record. The generally accepted rule about going off the record is that it’s up to the source to say in advance that what they’re about to say is off the record. You cannot do it after the fact.

A best rule of thumb is that if you don’t want to be quoted saying something, don’t say it.

It’s not a tough rule to learn, but it sure as heck is a tough lesson to learn when you get it wrong.

4. No key messages

What are key messages?

They’re your mantra, your sermon and your three-point shot all wrapped up in one. You figure out what points you’re trying to make in media interviews before you participate in media interviews.

If I had to retroactively decipher Scaramucci’s key messages based on his interviews and Tweets, they would be: “don’t trust Reince Priebus;” “do trust Sarah Huckabee Sanders and expect her to get ‘better;” “Scaramucci loves the President;” and “Scaramucci has no control over the President’s / White House’s communications agenda.”

After all, amid the White House communications team changes, the President Tweeted that the military would no longer allow transgender men and women to serve. A total surprise to all. And again, no strategy, no messaging and no research or planning to understand the implications.

Scaramucci did mention in his communications plan that “Every Comms message needs to have a nexus to Make America Great Again and jobs.” But if he made either of those points in his New Yorker interview, I certainly missed them, and his many other expletives, insults and accusations would have overshadowed any of them.

5. Not knowing who his friends were before making enemies.

Coming into a new position, it is not unheard of to get pressure from a new boss to clean house for them. If the boss wants to get stuff done and his or her team is struggling to advance their agenda, they will look to find new people capable of carrying out their vision.

But when you become the boss’s enforcer, the first thing you do should not be to put everyone on notice and instill fear and anxiety. That just takes a bad situation and makes it worse. Particularly when your communications plan says priority #1 is improving the culture, as Scaramucci’s did.

You start by building your alliances so that by the time the tough decisions must be made, you’ve created alignment with the people who are staying rather than fear and mistrust.

In other words, you figure out who your friends are first. Even if the President of the United States is your friend, and loves you, you need friends in the trenches with you.

It’s a tough job, being a communicator. It’s highly visible. It’s prone to second guessing. And the stakes are often high while involving judgment calls. That’s why experience counts so very much. As does having a strategy, basing it on solid information, having clear messages to guide your communications, staying away from off-the-cuff comments to the media, and surrounding yourself with people you can trust and with whom you can confidently go into battle.

Get one of these five things wrong and you’ll probably lose a little sleep or have some tough conversations with your boss. But get all five wrong and you’re out of a job and an international punchline.

Does Listening to Music at Work Increase Productivity?

By Ronda Williams­­ Marketing & Administrative Coordinator’

Twitter: @R_Williams11

“Music gives a soul to the universe, wings to the mind, flight to the imagination and life to everything” -Plato

Here at (W)right On Communications we are encouraged to turn up our music and jam out as we work.  When you enter our office you might hear Julie Wright “fist pumping” to some EDM as she finishes up a report or Grant Wright “deep in focus” with some smooth jazz while he draws up a proposal. Then there is Keely Smith singing to Adele or Chance Shay listening to his “brotha-from-another-mother,” the artist formerly known as Kanye West. No matter what time of the day, we’re all listening to music as we work.

One morning I was wondering if listening to music while you work increases your productivity, so I started to research and here is what I found:

It’s good for repetitive work!

 “Various studies have indicated that, in general, people who listened to music while they worked on repetitive tasks performed faster and made fewer errors.”

How music affects the brain…

According to examinedexistence.com,

“The meter, timber, rhythm and pitch of music are managed in areas of the brain that deal with emotions and mood.”

So listening to music while you work should not only increase your productivity but also put you in a better mood. This article goes on to say,

            “A great way to relieve the tensions that bring you down is to listen to music. Soothing tunes can help relax your tensed muscles, as well as pace down your breathing rate.”

Having a relaxed mind and muscles can also help prevent prolonged work injuries to your arms and wrists.

Crew.com quoted neuroscientist and musician, Jamshed Bharucha, as saying:

 “Creative domains, like music, allow humans to connect in a synchronized way, helping us develop a group identity and makes us more likely to work together – which was an immensely important advantage for keeping the human species alive.”

Not only will listening to music while you work put you in a better mood but it will increase team morale in the workplace.

Just remember that you are in control of your mood and stress levels at work. Tomorrow is a brand new day so try something new and listen to some music while you’re getting stuff done.

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