REI Wins Big with Black Friday Boycott… So Far

Photo via REI
Photo via REI

By Shae Geary

As part of the growing group of people who are turned off by the endless consumerism that surrounds the Thanksgiving holiday, I was thrilled to hear of REI’s recent decision to shun Black Friday and instead #optoutside. The outdoor gear company announced in October that it would close all 143 locations on the day after Thanksgiving AND pay all employees to take a day off and explore the outdoors. REI’s news made headlines nationwide with some estimating that whatever REI may be sacrificing in sales, they’ll have made up for in publicity. So what is it about REI’s decision that has turned it into a PR “win”? Let’s break it down…

Authenticity: Rather than seeing themselves as just another big box retailer competing for market share, REI recognized that they are a different kind of company that is “dedicated to one thing and one thing only: a life outdoors.” REI’s decision perfectly aligns with the brand’s personality, mission and guiding philosophy.

First to the Market: REI has dominated the Black Friday conversation for two reasons. First, the company’s announcement was well timed a month before Black Friday and before other major retailers announced their own Black Friday strategies. Second, they are the first major company to publicly own the concept of staying closed on one of the biggest shopping days of the year. It doesn’t hurt that they also did it with gusto, conviction and a solid alternative to spending the day shopping. No one else can claim this space.

Bucking the Trend: REI’s decision to take the “less traveled fork in the road” has been described as a bold and possibly risky move. However, by bucking the trend, REI has essentially become a trendsetter in its own right. As every PR professional can attest, the media loves trendsetters.

Leading a Social Movement: REI has successfully started a new kind of holiday conversation with its social campaign #optoutside. The company is now the poster child for a social movement of people fed up with endless holiday consumerism. #Optoutside is likely to be a conversation relevant long after Thanksgiving and forever associated with choosing outdoor adventure over shopping mania during the holidays.

While there are critics of REI’s decision and the possibility exists that financially the retailer won’t be able to adopt this strategy for the long term (in which case, the company could face some negative PR backlash), I think I’ll be opting outside this Black Friday. Where will you be?

Five Simple Ways to Host a Successful Media Trip

Five Simple Ways to Host a Successful Media Trip

By Erica Schlesinger, Communications Strategist

For our hospitality PR client partners, a key component to a successful media relations strategy is planning press visits. Sometimes, this involves setting up an individual journalist with a hotel stay, activities and meals on their own, but often, we will plan a group press trip. Also called a familiarization, or “fam” trip, these team endeavors are a great way to form personal relationships with members of the media while also securing multiple features for client partners. I have personally planned and attended more than 10 press trips, so I like to think I know a thing or two about making them smooth and successful!

Check out my top five tips for pulling off a great getaway:

  1. Plan ahead – As much as possible, start narrowing down dates, general trajectory of the trip, how many people to host and target audiences about four or five (or even six for a longer trip) months in advance. Many sought-after travel journalists have trips lined up back-to-back, so getting on their calendars is much more likely when you give them the chance to plan ahead. It may seem like overkill, but you’ll have a clear picture of who can make it – and who can’t – with enough time to fill your trip and stay organized… without having a last-minute panic attack.
  2. Be flexible – Schedules change, people run late and guests can develop newfound food allergies or fears of heights when you had a meticulous tasting menu and zipline excursion planned. There is no such thing as a perfect fam trip – when you’re balancing five to seven writers, their guests, their requests, different onsite teams working together and robust itineraries, something is bound to change (and often last-minute and on-the-go). It may not always be convenient or ideal, but tackle it as you would any professional issue: take a breath, use your head, ask for help as needed and take it from there. You’ll soon have it handled. I’ve had writers have overnight flight delays or at-home emergencies, change preferences on a completed itinerary, show up with an unexpected guest and much more. At the end of the day, you’re there to make sure they arrive safely, have a good experience and leave happy – and want to work with you again and say nice things about your clients as a result. Another tip – be transparent with your client partner and inform them of any issues that may impact their teams, but if they don’t need to get involved, don’t bring them into the mix.
  3. Be a control freak – Staying organized is critical for a successful fam trip. You need to make sure a lot of details are sorted and effectively communicated to all involved parties, travel arrangements are made, itineraries are approved, rooms are booked – you get the idea. At WOC, we have a few things that always make their way into our fam trip planning rotation:
    • Bio sheet – Ask each press trip attendee for a photo, brief bio, what their story will be about and the reach of their outlet, then compile into a single document to share with stakeholders. It gives a snapshot of who they’ll be meeting so they can prepare to chat with them, address any special preferences and get an idea of what sort of result they can expect from their time and money.
    • Google Docs/Google Drive – AKA your press trip BFF. Load any spreadsheets, bio sheets, itineraries and other documents up, add approved editors and watch edits appear in real time… without having 50 back-and-forth emails. Isn’t that nice?
    • Preference sheet/head count sheet – This is like a press trip “master document.” Here, we will have all key information any given member of our team or our clients’ team may need at any time to plan the trip. Excel is a great platform to build this in, then – you guessed it – load it into Google Drive. At the very least, this should include all contact info for each attendee, information on their preferences and any health or dietary needs, their guest, their meal selections and their activity preferences. For the latter two, build a “total count” row into the bottom of the sheet – this makes interfacing with activity partners and building BEOs a much easier process.
    • Itinerary – Also like the Press Trip Bible. This is a very detailed timeline covering everything attendees can expect from their trip, right down to notes about driving times if they’re arriving separately and check-in tips for spa appointments. It will keep you, your team and your guests on track from day one to waving goodbye. We WOC-ers like to add each element of the itinerary into our smartphone calendars with a 30-minute warning so we can always be one step ahead.
  4. Be a social butterfly – As a PR pro, you are on a fam trip to represent your client partner, guide the trip and act as a go-to source for information, but in reality, you’re the chief entertainer, too. You will be the person these folks will see the most over two, three, sometimes six or seven days, and it is your job to make sure they all feel welcome and are having fun. When everyone arrives, get them all introduced to one another (including their guests) – and you should not have to refer to any notes for names or what outlet they’re from! During the first meet-and-greet with key members of your client partner’s team, introduce both parties with full names and titles. While at meals or driving in a group, make an effort to mix and mingle with different people. Sometimes, some attendees are much harder to connect with than others – resist the urge to stick with Chatty Cathy the whole trip through. It may be Silent Sue who has the most questions, is the most uncomfortable around groups or just needs some encouragement to open up.
  5. Be a human clock – Real talk… media attendees are rarely keeping track of the time and itinerary while on press trips. Which is fine, since they’re there for the experience. PR pros, however, need to be on schedule at all times. During activities, keep an eye on the time and give updates (“Hey, guys, we have about 20 more minutes in this location. Is there anything else you need to see or photograph before we prepare to move on?”) – this can even mean politely urging a tour guide along, or pulling a chef aside in advance of a big meal to remind him or her of your after-dinner itinerary. If sending people off on free time before another set of activities, and during the last get-together of the evening, remind people of the time and location of their next scheduled stop. It might seem like a lot of “hovering,” but you’ll be surprised how quickly people forget when dinner is or where they need to check it for their morning horseback ride after a full day.

Putting together a winning press trip takes much more than following a few guidelines, but these are a great place to start. Hospitality PR pros, what other tips would you share after running trips of your own?

To learn more about (W)right On’s hospitality PR team, results and capabilities, check out WrightOnComm.com/Hospitality.

Community Involvement Matters

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By Grant Wright

At (W)right On, we’re frequently asked to become engaged in community affairs of some sort – support a political cause, gauge the pulse of an issue, contribute to a worthwhile endeavor – and in as balanced of a way as we can, we often say yes.

We’ve supported at-risk youth; senior Olympics; domestic violence prevention; independent living for disabled adults; cancer prevention; youth sports programs; student academic scholarships; hospital programs; and more. Additionally, team members engage individually in support of men’s health issues, high school and college student mentoring, and a number of worthwhile causes.

Unless you live under a rock, community involvement matters… to a degree. There will always be more to be done than time or resource allows, so ‘everything in moderation’ is probably apt here. So what are considerations as you think about why and how to engage in your community?

Benefits

  • Community engagement is often smart business. It expands your brand, is a source of intelligence, fosters teamwork and enhances morale, and provides your organization a higher sense of purpose.
  • It makes a difference – to the community and sphere that is your influence. A simple effort or gift of timely wisdom can literally change someone’s life in far more profound ways than the effort or thought needed.
  • It feels good – doing the right thing always does, and in that it contributes to improving the community in which you live, it comes right back to you.
  • It provides a sense of purpose and direction.
  • It sets an example for others – your engagement can have a multiplier effect.
  • It’s fun – Involvement in the community expands your circle of relationships and can often serve as stress relief.

Potential Pitfalls

  • Community involvement can overwhelm or be extremely time consuming. It may be worthwhile to begin with something simple and consider additional support from there with better insight.
  • It can just be more work, busywork or misdirected – it is important to have reasonable understanding and expectation of the benefit you’ll be causing.
  • It can take time from professional and family growth – there are only 24 hours in a day for all of us, and if engagement involves some sort of financial assistance it’s important this is done in a balanced way with all the demands upon your time and resources.
 

At (W)right On, we take great pride in all of our community involvement endeavors. It’s the right thing to do and it’s smart business. Plus, at its core, good communications is all about creating connections and building communities. But especially as we begin to approach the “giving season,” it’s important to consider the size and scope of your community involvement.

What are some of your favorite ways to get involved in the community? Let us know in the comments.

12 Signs PR Agency Life Isn’t for You

By Julie Wright

1. Month end is just another day to you.

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2. You’re happiest doing one thing at a time.

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3. You don’t read the by-lines as closely as the articles.

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4. You don’t measure your life in 5 minute increments.

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5. You come up with song hooks instead of news hooks in the shower.

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6. Your only sense of urgency is when the barista takes too long with your latte.

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7. You had to Google KPI.

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8. You think the work day is 9 to 5.

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9. You wouldn’t describe yourself as a people person.

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10. You follow the Kardashians more closely than Facebook’s algorithm changes.

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11. You fall asleep Sunday nights with no thought to the client projects waiting for you Monday morning.

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12. You fall asleep Sunday night.

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Best Practices: Increase Your Chances of Breaking Through the Clutter with Mobile-Friendly Emails

 

Mobile e-mail

By Shae Geary

As professional communicators, we are always looking for the best strategies to ensure our messages break through the daily clutter, whether it’s getting media to read our press releases, consumers to respond to a promotion or stakeholders to connect with a newsletter.

According to recent studies, upwards of 67% of all emails today get read first on a mobile device, meaning that using mobile-friendly email designs can be the difference between getting someone’s attention or falling into a black hole. The takeaway: the easier our messages are to read on the go, the more likely we are to create wins for client partners.

For all companies, mobile-friendly email design is a smart practice to adopt. Many online email marketing programs make it easy by offering plug-and-play templates for everything from newsletters and press releases to invitations and e-blasts. For those who opt to create their own design, here are six quick tips for making sure your emails fit nicely into the palm of your audience’s hand:

  1. Shortened Subject Line: The optimum character count for a subject line is much smaller for a mobile device than a desktop. Subject lines of 25-30 characters are a best practice for mobile-friendly emails.
  2. Single Column Format: Simple layouts better accommodate differing screen sizes and generally don’t require the reader to work (i.e., scrolling side to side) to read your message
  3. Less is More: Your audience has a limited attention span. Keeping the copy concise and to the point is a good practice for any email, but especially important when it comes to small screens.
  4. Supporting Imagery: Photos should support the message, but not be relied upon to tell the story since some mobile devices use photo-blocking software. Photo file size also should be small.
  5. Enlarged Font Size: The less your audience has to strain to read a message, the more likely you are to get the point across. A minimum text size between 12pt and 14pt is a good guideline.
  6. Space to Click: A little white space near clickable links is a good idea when it comes to mobile design and allows a clumsy thumb or index finger to get the click on the first attempt.

When Relationships Reign Supreme, the Most Important One is with Your Client

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By Chance Shay

One of the first things you’ll learn in this industry is that PR is all about relationships. Successful agencies have strong relationships with journalists covering beats relevant to their clients and with industry influencers who can open doors. The best PR pros also have relationships with leaders at complementary organizations for collaborations that amplify their results. In PR, it really is all about relationships, but the most important relationship to nurture and grow is the one you have with your clients. Luckily, there are easy ways to make sure clients feel the love and remember your name the next time their friend’s company is asking where to find good PR help.

First, don’t send follow up emails. We’re all guilty of the “just following up” notes. Some appreciate the friendly reminder that something is outstanding on their to-do list and it shows the agency’s ownership of a task. But does it really? Owning a task means you’re seeing it through and making sure you’ve done everything possible to achieve the objectives. Ask yourself, “Does sending a follow up note help me achieve the goals of the project?” Your note might remind them that they need to take action, but what you’re really looking for is the result from their action. Instead of just following up, help them take action. If you just need the client to make a decision, provide new insights or perspective to move the process along. If more is needed, for example, when the client owes you a bylined article, take the first stab so they have something to respond to. Even if you missed the mark, it could help them visualize what they want to the piece to look like and they’ll appreciate you getting it started. Which leads to the next point…

Make sure you’re making your clients’ lives easier. Looking at the big picture, a PR agency’s role in business is to help the client make more money. By publicizing them, we provide additional opportunities to do what they are already doing — whether providing more of their service, selling more products or making a larger impact for their cause. Everything we do as PR professionals boils down to whether or not it made it easier for our clients to make more money. Companies hire PR pros because they aren’t experts in communication, we are. Often they’re indecisive because they don’t understand the nuances that separate a good campaign from a great campaign. Make their life easier by helping them feel informed and empowered. A bonus outcome is that they’ll appreciate you for the campaign strategy and results even more.

One of the easiest ways to support a strong client relationship is to provide agendas at all meetings. Whether it’s a quick FaceTime chat on a new tactic or a strategic brainstorm with all the decision makers, providing an agenda tells the client there’s a purpose for the meeting. It’s subtle, but helps reinforce agency value. Agendas remind clients why they are spending 60 minutes meeting with you instead of doing something else. Clients appreciate when you value their time and in return, will value yours as well.

Finally, make connections for clients. This is the most impactful tip as you could provide an additional bottom line benefit for their organization. When you’re networking, think about how each person you meet could benefit from connecting with your client, or vice versa. Your new contact might not be a prospective customer, but if it helps achieve the overall goal, your client will appreciate it. In addition to providing value, it also shows the client you’re thinking about them and their goals even when you’re off the clock.

As Maya Angelou famously said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Be intentional with how you make clients feel and when you foster that relationship, you’ll set yourself up for success.